Frequently Asked Questions:
1. Do you have a physical store and can I visit?
Yes we do have a physical store and showroom. We have a lot of stock and items to view but we do not, however, keep all stock in our store. A lot is cut to order as we are the direct manufacturer. If you would like to come and see the products and get a feel of the different materials and custom options, you are more than welcome to make an appointment with Kim and can email her – email@example.com. Viewing and visits during the week are by appointment only.
2. Where are you based?
We have a factory in Killarney Gardens in Cape Town. Our physical address can be found on the contacts page.
3. Are you open on weekends and what are your operating hours?
As an online store, we are open 24 hours a day, 7 days a week for you to shop whenever it is convenient for you. Our physical manufacturing hours are as follows:
Monday – Thursday 9am – 4.30pm. Friday 9am – 4pm. These operating hours also apply to all inquiries and weekly collections. Please be sure to arrange a collection day and time with us beforehand in order to avoid disappointment or delays.
We are open on certain Saturdays for collections and viewing from 10am until 1pm. You are more than welcome to pop in on these days without an appointment as we are open to the public. We do keep our facebook page updated with the weekends that we are open. To receive these updates you can like and follow our facebook page – www.facebook.com/eproproducts
4. What are my payment options?
We accept debit/credit card payments as well as EFT. This option can be selected on the “checkout” page.
Please note that if your EFT payment does not reflect in our account within 3 working days, your order will be cancelled.
5. Do you accept payment on collection and do you have card facilities?
We do not accept cash or payment for any pre-orders placed online. All payments need to be made upfront and reflect in our account before manufacturing can take place.
We do, however, accept cash or card if you buy items out of our physical store.
6. Do hire out any items?
At the moment we do not hire out any items. All items are made to buy.
7. Do you deliver and what methods are available?
Yes we offer delivery countrywide via a courier service. You can view more information about delivery on our Delivery/ Collection Options page.
8. Do you have a returns policy?
We do not accept any returns. Before going ahead with your order please make sure you are 100% sure of your purchase.
For custom items please make sure all the correct information is provided in the space given on the product site or emailed directly to firstname.lastname@example.org. All artwork will be sent to you for approval before any cutting and manufacturing takes place.
All products are thoroughly packed before sent off for delivery to avoid any breakages.