Terms & Conditions

Lead Time:

Please be sure to take careful note of the production lead time on items ordered. We do not keep stock of all items therefore all orders need to go into production. All lead times can be found on the item description. No urgent orders will be accepted – please see rush orders terms below.

Refunds: 

If a refund needs to be done in the case of not following our lead times, banking details will need to be provided to us via email. Please note that an admin and bank charge fee will be deducted from your total purchase cost depending on how the payment was made to us.

Rush Orders:

Rush Order option only applies to selected products that we are able to manufacture within a short lead time. All wood boxes, perspex boxes and printed signage (including printed puzzles), will not be available for rush order. There is a tick box at checkout which will appear only if the items in your cart are available on rush order and this allows you to select whether or not you’d like to rush your order  – if you select yes, this will come with an additional rush fee. Please note – on the odd occasion where we are unable to assist with rushing your order, we will contact you within 24 hours and offer a full refund. Unfortunately this rush option is not available online to outlying areas – however, if you are in an outlying area, please feel free to contact us so we can see which goodies you’re wanting to rush.

General terms of Service :

This website is operated by Epro Products Laser Cut Décor. By visiting our site and/or purchasing a product from us, you are engaging in our “ service” and therefore agree to be bound by the following terms and conditions.

Prices displayed online are inclusive of vat.
Orders are only processed once full payment has been received and processed by Epro Products Laser Cut décor. If payment fails for any reason including the account not existing, false credit card information, insufficient funds etc. the sale will be considered void and therefore cancelled.
Orders not paid within 72 hours ( 3 days) will be cancelled once confirmation has been obtained from the client and any sale or promotional item orders that have not been paid for within 24 hours of the will be cancelled.

Although we strive to provide good quality products there is absolutely no guarantee on any products we manufacture. Most items are made from materials that are delicate and will easily break if handled incorrectly. We do not offer refunds for items that are broken by clients after it has left our factory, therefore any purchases made are at the clients own risk.

We do not have a returns or exchange policy and therefore advise all correct information be provided for custom items and absolute certainty of purchase be made before going ahead with your order. This includes all products especially slippers, gowns and socks which are manufactured specifically to your order.

Courier / Delivery Service :

Epro Products Laser cut décor will always try and ensure that orders are dispatched to reach you on time, however, we cannot take responsibility for any error in delivery by the courier company. No deliveries are made over weekends and we reserve the right to not ship any orders for urgent deliveries unless at the request of you (the client) with a written acceptance from you of the possible risk of an extra cost. Once the parcel has left our premises for delivery and a waybill/tracking number is sent out, it is the customers responsibility to track and trace the parcel if they so wish. Unless there is a serious delay or issue with delivery, Epro Products is not responsible for follow up checks on the courier delivery day and time.

Modification of Services and Prices:

Product prices are subject to change without notice. Epro Products Laser Cut Decor reserves the right to, at any time, modify or discontinue a product without notice.

Intellectual Property:

Products are manufactured by Epro Products Laser Cut Décor and we therefore retain all copyright and other rights to services including listings, images, videos, database and all other information ( “Property Protection” ) Modification, reproduction, selling, reselling and publication of the protected property without written consent is prohibited by Epro Products Laser Cut Décor. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

Service disruption & changes in General condition:

We, Epro Products Laser Cut Décor, reserve the right to discontinue the functionality of the site at any time. Although we will do our best to continuously be online, we cannot account for cases in which the page may be unavailable for a time period. Epro Products Laser Cut Décor also reserves the right to revise these terms and conditions at any time. If you do not agree with the terms of this site you cannot use our service. Any changes in the T’s & C’s will be stated on the site and you will be required to accept the T’s & C’s whenever a transaction is made on our website. We reserve the right to ban any individual or website domain from making use of our services for any reason at any time.

Privacy Policy:

All information obtained remains private and can be removed from our database on request with a certified copy of your identity unless it is needed for legal reasons. All newsletters and promotions are sent out with no relation to personal data and you (the client) remain anonymous. All transactions via credit/ debit card are secure. The following personal data is obtained from Epro Products Laser Cut Décor: Full name & Surname, Email Address, Billing Address, Delivery Address, Phone Number, Credit card details, Debit card details. By accepting these terms you agree to the processing of your data by Google for the foregoing purpose.